KOHLA Service & Repair
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KOHLA Service Idea
Sustainability - a term that is on everyone's lips. At KOHLA, we have always lived by it. Many of our suppliers come from the area directly surrounding our company headquarters, our packaging is made of recycled cardboard and our new company headquarters is "green"...
But for us, sustainability means so much more - like giving you the option of a lifetime repair for our KOHLA products. We guarantee you a ten-year availability of original spare parts for our backpacks and poles. We will try to save ANY climbing skin and it doesn't have to be a KOHLA skin.
Here's how:
1. Contact KOHLA Service:
Write us an email, attach a few photos and document the "damage" in short keywords. You also have the option of handling the whole thing through the sports retailer. In this case the dealer will contact us.2. We get back to you:
Usually our service team can make a non-binding offer for the repair or service based on the photos. Warranty or guarantee cases are of course excluded here. You can then decide whether to send the product to us or return it personally.3. Repair & invoice:
Contakt:
Email: service@kohla.at
Skins service for KOHLA and other climbing skins
Your climbing skin no longer sticks properly to the ski after many vertical meters. The skin is dirty or a bracket is torn out. Our skin service includes the following points:If, for example, a bracket is torn out or a similar defect is found, this will be evaluated on a case-by-case basis. Peter and our colleagues will get in touch with you and discuss the possibilities of a repair or, if necessary, make you an offer for a new climbing skin.
Backpack repairs
Our repair service includes for example:
- torn out drawstrings
- unraveled seams
- broken buckles
- lost chest straps
Pole spare parts and replacement
If it is not a warranty or guarantee case, we have the possibility to replace single segments at our poles.
Spare parts:
- Summer and winter plates
- Tips
- Trekkingpads
- Konus
- Handles & loops
You want to do it yourself?
Our service videos explain in step-by-step instructions how you can, for example, re-coat your skin yourself or cut a new climbing skin. Get useful tips & tricks in our KOHLA Mountain Moments blog.
