KOHLA Service & Repair
LESS IMPACT. MORE VISION.
Nature isn’t just our home—it’s our inspiration and our responsibility. For us, sustainability means conserving resources, questioning processes, and making conscious decisions: from raw materials to the finished product. But sustainability doesn’t end with the purchase. With our Repair & Care Service, we actively extend the lifespan of our products. Whether it’s damaged buckles, seams, or zippers—we repair what can be repaired. And instead of selling new climbing skins, we recoat existing ones. This gives them a second or even third life on the trail. It saves resources, reduces waste, and is a clear commitment to sustainable consumption: maintain instead of replace, preserve instead of waste. Starting in summer 2025, we also guarantee a ten-year availability of original replacement parts for our backpacks and poles. So you can rely on your KOHLA equipment for the long term. Translated with DeepL.com (free version)
KOHLA Service Idea
Sustainability - a term that is on everyone's lips. At KOHLA, we have always lived by it. Many of our suppliers come from the area directly surrounding our company headquarters, our packaging is made of recycled cardboard and our new company headquarters is "green"...
But for us, sustainability means so much more - like giving you the option of a lifetime repair for our KOHLA products. We guarantee you a ten-year availability of original spare parts for our backpacks and poles. We will try to save ANY climbing skin and it doesn't have to be a KOHLA skin.
Here's how:
1. Contact KOHLA Service:
Write us an email, attach a few photos and document the "damage" in short keywords. You also have the option of handling the whole thing through the sports retailer. In this case the dealer will contact us.
2. We get back to you:
Usually our service team can make a non-binding offer for the repair or service based on the photos. Warranty or guarantee cases are of course excluded here. You can then decide whether to send the product to us or return it personally.
3. Repair & invoice:
Upon arrival, we will take care of your favorite item and patch, sew or re-coat it. Afterwards you can choose to pick up the item, we will send it to your home or to the retailer of your choice.
Contakt:
Phone: +43 (0) 676 8460 53254
Email: service@kohla.at
Skins service for KOHLA and other climbing skins
Your climbing skin no longer sticks properly to the ski after many vertical meters. The skin is dirty or a bracket is torn out. Our skin service includes the following points:If, for example, a bracket is torn out or a similar defect is found, this will be evaluated on a case-by-case basis. Peter and our colleagues will get in touch with you and discuss the possibilities of a repair or, if necessary, make you an offer for a new climbing skin.
Backpack repairs
Our repair service includes for example:
- torn out drawstrings
- unraveled seams
- broken buckles
- lost chest straps
Pole spare parts and replacement
If it is not a warranty or guarantee case, we have the possibility to replace single segments at our poles.
Spare parts:
- Summer and winter plates
- Tips
- Trekkingpads
- Konus
- Handles & loops
You want to do it yourself?
Our service videos explain in step-by-step instructions how you can, for example, re-coat your skin yourself or cut a new climbing skin. Get useful tips & tricks in our KOHLA Mountain Moments blog.
